How can we help you?
We're here to help! We've answered a couple of common questions in this section, but please see our FAQ section below for more.
Starting Services
Customers will need to visit our office at 842 E. Main Street to get started. We are open from 8-5 Monday-Friday (closed from 12-1 for lunch).
How much is a deposit?
Our residential deposits are $100. Commercial deposits are $150. Other fees may apply. Our office only takes cash, check, or money order. Once you have a bill in your name, you will be able to create an account on our online payment portal and pay with credit/debit cards. Credit cards are only taken on our online portal - we do not accept cards in the office at this time.
Can we get an extension on our bill?
Our bills are mailed to customers at the end of the month. They are due by the 10th. Penalties are added on the 11th or the first business day following the 10th and are due by the 15th. Disconnection can take place any time after the 15th. We do offer payment plans, however, those must be made before the 10th. We will not do payment plans on shut-off day. We do not do extensions for any reason. If you need help paying your bill - please call our office before the 10th of the month to make arrangements for a payment plan.